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Worst Japanese-American Beauty Salon Experience of My Life

Problem / Need advice
#1
  • Abu
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  • 2023/03/04 19:06

This is a Japanese hair salon introduced on Vivinavi. I asked them to do my hair for my friend's wedding, but I had to wait for hours for the hair to be done, and they were typing emails while they were doing it. Of course, they were late for the ceremony, and the worst part was that the set was completely different from the picture, and in the latter half of the ceremony, my hair was completely untied. The owner of the shop was LA, and the owner of the shop is a Japanese-American. She told us that the owner of the salon has salons in LA and the Bay Area and caters mainly to celebrities, but I never want to go back to a place like this. I am so angry now that I have cooled down because my big day was ruined by this terrible hairdresser. I want to name names here as well. What is the right thing to do in such a case ？ I would like to get some good advice. Thank you very much.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#3

That's terrible. I also contacted a tax accountant who was referred to me here and was treated terribly ・ I would like to put in a review, but he seems to be a small private practice that doesn't appear on yelp or google. I'm not sure what to do about it, but it seems to be a small private business that doesn't appear on yelp or google. I too am trying to figure out what to do about this anger. I keep telling myself that it might be best to forget about it.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#7

I am not a hairdresser, but I am a business owner. I think the way you come across depends on whether you simply want to complain ？ or want an apology ？ or whether a refund would make you feel better ？ or not. From a business standpoint, I wish they would have contacted us first instead of writing directly to Yelp or Google to complain. Writing an anonymous complaint to Yelp or Google may be an outlet for your anger, but it can be a huge blow to a small business. Do you need to go that far ？ I don't think it will solve the underlying problem, since the person reading the review may see you as a malicious complainer. I suggest you contact them directly and talk to the owner first.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

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